Refund and Cancellation Policy
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Try before you buy
The free plan is there so you can use the service before paying: real questions, every explanation, the syllabus tracker and the mistake book. Nothing on it expires.
Cancellation
Pro plans do not renew automatically, so there is nothing to cancel. A plan simply ends on its expiry date, shown in Settings, and your account returns to the free plan with everything intact.
Refunds
- Within 7 days of purchase, if you have started fewer than three mock papers on the paid plan, write to [EMAIL] from the email on your account and we will refund the full amount to the original payment method. Razorpay typically credits it within 5–7 working days.
- Duplicate or failed payments: if you were charged twice, or charged for a plan that did not activate within an hour, tell us and we will refund the extra payment or activate the plan, whichever you prefer.
- Outside these cases we do not offer refunds for unused time, but if the service has let you down — a wrong answer key, a bug that cost you a paper — tell us. We would rather extend your plan than argue.
How to ask
Email [EMAIL] with your username and the payment id from your Razorpay receipt. We answer within two working days.